The ATM’s owner is liable for the loss, because the root cause was the owner’s “carelessness of not changing their password,” he said. “We are trying to get the electronic journal and find out what sequence of events happened from the machine’s point of view,” he said. Tranax has identified the distributor whose ATM was involved in the Virginia incident, though Mr. Tranax has “sold 75,000 ATMs in the United States and Canada, and this type of incident is fairly rare.” “Most of the people do change their passcode,” he said. Tranax contacted several customers to determine the extent of the problem. Kwon said the incident is a lesson to ATM distributors and operators on the importance of password security.
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